How can I purchase a Membership? If I purchase a Membership today, when can I begin using it?
You may purchase memberships inside the Neon Museum or online at www.neonmuseum.org/support/become-a-member. If you purchase online, you must register your membership and sign in order for your benefits to be apply. If you purchase in person, we can apply your discounts right away.Can I purchase a gift Membership? How will it be delivered?
Absolutely! A Neon Museum membership is perfect for any occasion! Please select the level you'd like to purchase and click Give. On the next screen, please make sure the gift box is checked and enter your gift recipient's information. There is also an area for you to write a nice little message to the recipient
We will mail your gift to the recipient and include your name and personal message in their new member packet. If you'd like it done another way, please email This email address is being protected from spambots. You need JavaScript enabled to view it..
If I visit the Museum and then decide I want a Membership, can I apply my ticket purchase to my membership?
Yes, a portion of your tour tickets may be applied towards a new membership. Please call the memberships desk at (702)387-6366 ext.102 and have your order number handy or come down to the museum and we can process your membership in person.
Is there lifetime Membership pricing?
We do not offer lifetime memberships at this time however if you would like to talk to someone regarding a specific type of donation or endowment, please contact our Development Manager at This email address is being protected from spambots. You need JavaScript enabled to view it. or (703)387-6366 ext. 109.
Do I have to reserve tickets through the website?
Nope. You are welcome to come down to the museum to purchase tickets using your membership benefits, email This email address is being protected from spambots. You need JavaScript enabled to view it. to reserve or call the memberships desk at (702)387-6366 ext.102. Sometimes our website will show a tour as Sold Out but occasionally we can squeeze a couple more VIPs on to the tour so it's always a good idea to call or email the memberships desk. This is an extra special perk for our members!
How do I register?
At the top of our home page, www.neonmuseum.org, you'll see a Register button. Click that button to register for our website. Once you're registered, you'll be able to renew easily, reserve tour tickets and special event tickets using your membership benefits. Please make sure finalize your registration by clicking Register at the bottom of that screen.
Why does it say my email is invalid?
If you get an error message that your email is invalid, when signing in, you are not registered for the website. Follow the steps to register. If you receive an invalid email error elsewhere on the website, you may have already registered, or the email you enter does not match the email we have on file.
Where do I sign in?
• Once you have successfully registered, you can sign in at various points in the ticketing process by clicking “Sign In” in the upper right hand corner of the website. The simplest way to sign in is to wait until you have all the tickets you want in your cart, then click “Sign In” in the upper right hand corner. When the Sign in box pops up in the center of the screen, enter your email and password, and click the “Sign In” button inside the box.
If instead of “Sign In,” your email address is displayed in the upper right, you are already signed in.
How do I know what my username email is?
Your username is the email you entered when filling out the online registration form. It is usually the primary email we have on file for your membership. If you are unsure which email is set as your username, call the membership desk at (702)387-6366 ext.102 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
How many people can I have on a membership?
It depends on your membership level. Sahara level memberships are for one person, Frontier level for two persons, Aladdin level for four persons and Silver Slipper and Stardust both allow for six persons on one membership. If you have not maxed out the amount of people allowed on your membership and you would like to add another person, please email their names and contact info to This email address is being protected from spambots. You need JavaScript enabled to view it. and reference your name so we add the people to the correct membership.
