How can I purchase a Membership? If I purchase a Membership today, when can I begin using it?

You may purchase memberships inside the Neon Museum or online at www.neonmuseum.org/support/become-a-member. If you purchase online, you must register your membership and sign in order for your benefits to be apply. If you purchase in person, we can apply your discounts right away. 

Can I purchase a gift Membership? How will it be delivered?

Absolutely! A Neon Museum membership is perfect for any occasion! Please select the level you'd like to purchase and click Give. On the next screen, please make sure the gift box is checked and enter your gift recipient's information. There is also an area for you to write a nice little message to the recipient

We will mail your gift to the recipient and include your name and personal message in their new member packet. If you'd like it done another way, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

If I visit the Museum and then decide I want a Membership, can I apply my ticket purchase to my membership?

Yes, a portion of your tour tickets may be applied towards a new membership. Please call the memberships desk at (702)387-6366 ext.102 and have your order number handy or come down to the museum and we can process your membership in person.

 

Can I give my card to someone else to use?

No. We require a valid ID to correspond with your membership card. 

How long is my Membership valid?

Your membership is valid for one full year from the day purchased. 

If I never received or lost my cards, what should I do?

Call or email the membership desk, (702)387-6366 ext.102 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Do Members receive a discount on parking at Neon Museum?

Parking at the Neon Museum is free for all guests! 

How can I contact someone regarding my Membership?

Feel free to email or call the membership desk anytime! (702)387-6366 ext.102 or This email address is being protected from spambots. You need JavaScript enabled to view it. 

How do I update my contact information?

Please email or call the membership desk to update your email address, mailing address and phone number.

(702)387-6366 ext.102 or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Is there lifetime Membership pricing?

We do not offer lifetime memberships at this time however if you would like to talk to someone regarding a specific type of donation or endowment, please contact our Development Manager at This email address is being protected from spambots. You need JavaScript enabled to view it. or (703)387-6366 ext. 109.

 

Can I purchase advanced tickets with my Membership?

ABSOLUTELY!! We strongly encourage it! Simply register your membership with our website by clicking on the Register . Once you're registered, sign in to receive membership discounts and benefits.

 

Do I have to reserve tickets through the website?

Nope. You are welcome to come down to the museum to purchase tickets using your membership benefits, email This email address is being protected from spambots. You need JavaScript enabled to view it. to reserve or call the memberships desk at (702)387-6366 ext.102. Sometimes our website will show a tour as Sold Out but occasionally we can squeeze a couple more VIPs on to the tour so it's always a good idea to call or email the memberships desk. This is an extra special perk for our members!

 

How do I register?

At the top of our home page, www.neonmuseum.org, you'll see a Register button. Click that button to register for our website. Once you're registered, you'll be able to renew easily, reserve tour tickets and special event tickets using your membership benefits. Please make sure finalize your registration by clicking Register at the bottom of that screen.

 

Why won’t the website let me register?

If you are given a registration error message after filling out the form, you may already be registered. Try signing in.

 

Why does it say my email is invalid?

If you get an error message that your email is invalid, when signing in, you are not registered for the website. Follow the steps to register. If you receive an invalid email error elsewhere on the website, you may have already registered, or the email you enter does not match the email we have on file.

 

Where do I sign in?

• Once you have successfully registered, you can sign in at various points in the ticketing process by clicking “Sign In” in the upper right hand corner of the website. The simplest way to sign in is to wait until you have all the tickets you want in your cart, then click “Sign In” in the upper right hand corner. When the Sign in box pops up in the center of the screen, enter your email and password, and click the “Sign In” button inside the box.

If instead of “Sign In,” your email address is displayed in the upper right, you are already signed in.

 

How do I know what my username email is?

Your username is the email you entered when filling out the online registration form. It is usually the primary email we have on file for your membership. If you are unsure which email is set as your username, call the membership desk at (702)387-6366 ext.102 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

What do I do if I forgot my password?

If you can’t remember your password, enter your email in the “Sign In” box and click “Forgot your password.” Your password will be sent to you in an email.

 

There is nowhere to enter my membership number. Do I need to enter it anywhere?

Nope, all of your membership benefits can be accessed by registering and signing in to the website.

 

How do I renew?

If you have not received a renewal email with a link then visit our memberships page, select the level you'd like to renew and click Renew. Sign In if you've registered for our site and your information will automatically populate.

 

How many people can I have on a membership?

It depends on your membership level. Sahara level memberships are for one person, Frontier level for two persons, Aladdin level for four persons and Silver Slipper and Stardust both allow for six persons on one membership. If you have not maxed out the amount of people allowed on your membership and you would like to add another person, please email their names and contact info to This email address is being protected from spambots. You need JavaScript enabled to view it. and reference your name so we add the people to the correct membership.

 

I was given a membership discount code. How do I receive this discount online?

If you were given a discount code, you may enter it in the “Discount code” box below the total in your cart, then click “apply” to have the discount applied to your order.