Do you offer private tours of the Boneyard?
How many of your signs are restored and light up?
Sign restoration is a very involved and costly process and the electrical grid in place can only support a limited number of signs so capacity for sign restoration in the Neon Boneyard exhibition space is limited. However, we proudly display several restored signs while the remainder of the collection is illuminated with ground lighting.
What should I wear to the Museum?
Museum-appropriate attire is required. Attire that is not appropriate for The Neon Museum (and which may result in refusal of admittance or ejection) includes, but is not limited to, bathing suits, clothing with objectionable material, including obscene language or graphics, or clothing which exposes excessive portions of the skin that may be viewed as inappropriate for a family environment.
Shirts and shoes are required in the Visitors’ Center, when on a tour and during General Admission and Brilliant!
Can we walk around the Neon Boneyard by ourselves to see the signs?
Yes. We do offer general admission tickets to the Neon Museum Boneyard on a limited basis so you can visit the signs at your leisure. Museum interpreters are stationed throughout the yard to answer any questions you may have about the establishment of Las Vegas, the growth of downtown Las Vegas, Fremont Street and Las Vegas Boulevard, the role of small businesses in the community and the use of themed properties. Visit the tickets page for availability.
How far in advance can I purchase tickets for my tour?
Tickets are available about a month in advance for upcoming tours.
Do you issue e-tickets?
No. An email confirmation/receipt will be emailed to you after you have completed your purchase. If you haven’t received it, check your junk or clutter folder.
Where do we check-in for our tour?
If you're taking a guided tour, check in at the La Concha Visitors' Center. It’s the beautiful white, mid-century, shell-shaped, former Strip motel lobby. If you're seeing Brilliant!, you may check in at the Boneyard Park adjacent to the parking lot.
Do you have parking on the premises?
Yes, and it’s FREE! Simply turn right onto McWilliams Avenue and then turn left into our parking lot behind the Neon Boneyard Park.
Can I take an earlier tour if I arrive early?
No. Your ticket is time specific and is a guaranteed space. Walk-up visitors can buy a ticket for a tour before your time, but they have done so on a very limited first-come, first-served basis and risk not being sold a ticket.
What do I do if I’m running late for my scheduled tour?
We’ll make every effort to catch you up to the tour. However, please note, guests arriving more than 20 minutes late may forfeit their place on the tour.
Do you ever cancel tours due to the weather?
As the Neon Boneyard is an outdoor collection, all scheduled tours are subject to cancellation due to inclement weather; however, we seldom cancel for rain. If a tour is cancelled, we will attempt to place you on the next available tour wherever possible or provide a full refund.
Can I take photos on the tour?
Can I record the tour?
No. Video and/or audio recording is not allowed on guided tours. We do allow visitors to capture video and photos at the conclusion of Brilliant!.
Do you offer a Neon Museum/Mob Museum combo ticket?
Yes, we do. When you book your Neon Museum tour time and day you will see that option on the purchase page. The Mob Museum tickets must be used within seven days of your first booked tour. Tickets are non-refundable, non-transferable and cannot be rescheduled. We suggest you check the Mob Museum website for hours of operation prior to booking.
Is the Neon Museum ADA compliant?
The Neon Museum is accessible in accordance with ADA (AA) requirements. The Neon Boneyard has a fine gravel surface that both powered and unpowered wheeled devices can easily navigate.
Do you offer North American Reciprocal Membership (NARM) benefits?
What do I do with luggage and large bags during the tour?
For safety reasons, these are not allowed in the Neon Boneyard and must be checked at the front desk. The Museum reserves the right to refuse other items and is not responsible for items that are checked.
Can I bring pets along on the tour?
Service animals only are allowed on tours.