COVID-19 and the safety of our visitors
The Museum has re-opened! The health and well-being of our guests and employees are priority one. To that end, we have implemented the following safety measures:
- No-touch digital forehead thermometers are used to screen guests and employees
- The number of people admitted to the Museum is limited to account for social distancing
- New protective equipment has been installed at the Museum's front desk
- All staff is equipped with face masks and gloves
- All guests are required to wear protective masks with the exception of children 9 years of age or younger or those who cannot wear a mask due to a medical condition.
- All frequently touched surfaces are disinfected at least once an hour
Can I bring my own food and water with me when I visit?
Bottled water is allowed. Packaged food and drinks are also available for purchase in the Museum store.
Do you issue e-tickets?
Yes. An confirmation/receipt will be emailed to you after you have completed your purchase. Then you will receive a separate email with your e-ticket. If you haven’t received them, please check your junk and/or clutter folder.
Where are you located?
Where do we check in?
Where do I park?
Free parking for guests is located next to The Neon Museum on McWilliams Ave. Please view our campus map here.
Can I bring my backpack or large bag into the Museum?
No, these are not allowed in the Neon Boneyard.
What should I wear to the Museum?
Museum-appropriate attire is required. Attire that is not appropriate for The Neon Museum (and which may result in refusal of admittance or ejection) includes, but is not limited to, bathing suits, clothing with objectionable material, including obscene language or graphics, or clothing which exposes excessive portions of the skin that may be viewed as inappropriate for a family environment.
Shirts and shoes are required in the Visitors’ Center, when on a tour and during General Admission and Brilliant!
What do I do if I’m running late for my scheduled visit?
We’ll make every effort to catch you up to the tour. However, please note, guests arriving more than 15 minutes late may forfeit their place. Please call us as soon as you realize you may be late at 702-387-6366 ext. 101.
Do you ever cancel tours due to the weather?
As the Neon Boneyard is an outdoor collection, all scheduled tours are subject to cancellation due to inclement weather; however, we seldom cancel for rain. If a tour is cancelled, we will attempt to place you on the next available tour wherever possible or provide a full refund.
Do you offer private tours of the Boneyard?
Can we walk around the Neon Boneyard by ourselves to see the signs?
Yes. We do offer general admission tickets to the Neon Museum Boneyard on a limited basis so you can visit the signs at your leisure. Museum interpreters are stationed throughout the yard to answer any questions you may have about the establishment of Las Vegas, the growth of downtown Las Vegas, Fremont Street and Las Vegas Boulevard, the role of small businesses in the community and the use of themed properties. Visit the tickets page for availability.
How many of your signs are restored and light up?
There are currently nineteen working signs in the Neon Boneyard. Seventeen are restored while two others, the Riviera and Fitzgeralds, were received in working condition. You can learn about which signs are in working condition on our blog! Sign restoration is a very involved and costly process and the electrical grid in place can only support a limited number of signs. Therefore, the capacity for sign restoration in the Neon Boneyard exhibition space is limited. The bulk of the sign collection is illuminated by ground-level spotlights.
Can I take an earlier tour if I arrive early?
No. Your ticket is time specific and is a guaranteed space. Walk-up visitors can buy a ticket for a tour before your time, but they have done so on a very limited first-come, first-served basis and risk not being sold a ticket.
Can I take photos at The Neon Museum?
Can I record audio/video at The Neon Museum?
I have a concealed-carry permit. Can I bring my firearm onto the campus?
Firearms are not allowed on the campus of The Neon Museum regardless of whether you have a concealed-carry permit. Weapons of any type are not permitted at The Neon Museum.
Is The Neon Museum ADA compliant?
The Neon Museum is accessible in accordance with ADA (AA) requirements. The Neon Boneyard has a fine gravel surface that both powered and unpowered wheeled devices can easily navigate.
Do you offer North American Reciprocal Membership (NARM) benefits?
Does The Neon Museum provide donations for fundraisers?
At this time The Museum isn't providing donations for fundraising activities.
Can I bring pets to the Museum?
Only service animals are allowed at The Neon Museum. Under the ADA, a service animal is defined as an animal that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the animal must be directly related to the person's disability.