Does The Neon Museum accept cash?
The Neon Museum is a cashless venue. Guests can use valid debit or credit cards, or mobile wallets including Apple Pay, Google Pay, or Samsung Pay.
Can I record audio/video at The Neon Museum?
Yes! We encourage you to use your phone or tablet to capture video during general admission and guided tours and share these wonderful images with your friends and family. Video or audio recording is not allowed in the Brilliant! Jackpot North Gallery; however, we encourage you to use your phone or tablet to capture still imagery. We offer other Photo Opportunities for those interested in professional video shoots.”
Can I take photos at The Neon Museum?
Personal-use photos are encouraged on cell phones and tablets only. All other cameras, props, outfit-changes, external photo equipment including tripods, lighting, gimbals, selfie sticks, microphones, etc. are prohibited during regular visits. We offer otherPhoto Opportunitiesfor those interested in professional photo or video shoots.
What time is The Neon Museum open?
Should I pre-purchase tickets for The Neon Museum?
YES! YES! YES! Please purchase your tickets in advance
Due to frequent sell-out nights, advance ticket purchase is highly recommended.
Where are you located?
What should I wear to the Museum?
Museum-appropriate attire is required. Attire that is not appropriate for The Neon Museum (and which may result in refusal of admittance or ejection) includes, but is not limited to, bathing suits, clothing with objectionable material, including obscene language or graphics, or clothing which exposes excessive portions of the skin that may be viewed as inappropriate for a family environment.
Shirts and shoes are required in the Visitors’ Center, when on a tour and during General Admission and Brilliant!
Guest assumes all risk of injury. We recommend visitors wear closed-toe shoes and museum-appropriate attire. Going over the stanchions/rock border or touching the signs/collection is strictly prohibited. Absolutely no alcohol, drugs, weapons smoking of tobacco, or electronic cigarettes/vapes.
Where do we check in?
Where do I park?
Free parking for guests is located next to The Neon Museum on McWilliams Ave. Please view our campus map here.
Can I access The Neon Museum via public transit?
Yes, the Las Vegas Transit Autority has a public bus stop near The Neon Museum.
For your reference, please access the transit map at the link below.
*Please note, this document is provided as a courtsey. The Neon Museum cannot guarantee the accuracy of the routes. Please check the Las Vegas Transit Autority website for the most up-to-date information.
How does the Museums For All reduced price admission program work?
Museums for All is offered to encourage people of all backgrounds to visit museums regularly and build lifelong museum-going habits. The program supports those receiving food assistance (SNAP) benefits to visit the museum for a minimal fee of $3.00 per person, up to four people maximum per party, with the presentation of a SNAP Electronic Benefits Transfer (EBT) card. Each cardholder must have their own reservation under their own name. Valid photo ID required and SNAP card required at check-in.
Foster families are also supported by Museums for All! Valid photo ID and foster placement letter required at check-in.
**Through June 2023, Museums for All guests receive FREE admission to STEAM Saturdays events.
How can I connect with the museum on social media?
Can I bring my own food and water with me when I visit?
Bottled water is allowed. Packaged food and drinks are also available for purchase in the Museum store.
Do you issue e-tickets?
Yes. An confirmation/receipt will be emailed to you after you have completed your purchase. Then you will receive a separate email with your e-ticket. If you haven’t received them, please check your junk and/or clutter folder.
Can I bring my backpack or large bag into the Museum?
Backpacks, luggage and large bags are not allowed in the Museum. As a courtsey, we can check your items at the box office.
Small personal bags no larger than 12” x 12” x 6 “ | 30cm x 30cm x 15cm are welcome.
What do I do if I’m running late for my scheduled visit?
We’ll make every effort to catch you up to the tour. However, please note, guests arriving more than 15 minutes late may forfeit their place. Please call us as soon as you realize you may be late at 702-387-6366 ext. 101.
Do you ever cancel tours due to the weather?
As the Neon Boneyard is an outdoor collection, all scheduled tours are subject to cancellation due to inclement weather; however, we rarely cancel for rain. The Neon Museum is a rain or shine experience. Please dress weather appropriate for the perfect outdoor experience. If a tour is cancelled, we will attempt to place you on the next available tour wherever possible or provide a full refund.
Do you offer private tours of the Boneyard?
Can we walk around the Neon Boneyard by ourselves to see the signs?
Yes. We do offer general admission tickets to the Neon Museum Boneyard on a limited basis so you can visit the signs at your leisure. Museum interpreters are stationed throughout the yard to answer any questions you may have about the establishment of Las Vegas, the growth of downtown Las Vegas, Fremont Street and Las Vegas Boulevard, the role of small businesses in the community and the use of themed properties. Visit the tickets page for availability.
How many of your signs are restored and light up?
There are currently twenty-four working signs in the Neon Boneyard. Seventeen are fully restored while two others, the Riviera and Fitzgeralds, were received in working condition. You can learn about which signs are in working condition on our blog! Sign restoration is a very involved and costly process and the electrical grid in place can only support a limited number of signs. Therefore, the capacity for sign restoration in the Neon Boneyard exhibition space is limited. The bulk of the sign collection is illuminated by ground-level spotlights.
Can I take an earlier tour if I arrive early?
No. Your ticket is time specific and is a guaranteed space. Walk-up visitors can buy a ticket for a tour before your time, but they have done so on a very limited first-come, first-served basis and risk not being sold a ticket.
I have a concealed-carry permit. Can I bring my firearm onto the campus?
Firearms are not allowed on the campus of The Neon Museum regardless of whether you have a concealed-carry permit. Weapons of any type are not permitted at The Neon Museum.
Is The Neon Museum ADA compliant?
The Neon Museum is accessible in accordance with ADA (AA) requirements. The Neon Boneyard has a fine gravel surface that both powered and unpowered wheeled devices can easily navigate.
Can I bring pets to the Museum?
Only service animals are allowed at The Neon Museum. Under the ADA, a service animal is defined as an animal that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the animal must be directly related to the person's disability.