A Neon Museum membership means wonderful benefits and support for the most exciting museum in Las Vegas.

How can I purchase a membership? If I purchase a membership today, when can I begin using it?

You may purchase memberships at the Neon Museum front desk or online at neonmuseum.org/memberships.  If you purchase online and would like to book tickets right away, register and sign in on the ticket purchase page and your discounts will automatically apply.  Additionally, you may call the museum at (702) 387-6366 or email This email address is being protected from spambots. You need JavaScript enabled to view it. with your ticket request. Your benefits begin immediately.

If I visit the Museum and then decide I want a membership, can I apply my ticket purchase to my Membership?

Yes! A ticket or a portion of your tickets may be applied towards a new membership on the day of your visit or before. To apply your admission tickets towards a membership, stop by the front desk.

The maximum number of tickets that can be applied is 2 for two-member memberships. Tickets can only be applied for those covered by the membership.

Questions?  Please call (702) 387-6366.

How long is my Neon Museum membership valid?

Your membership is valid for one full year (365 days) from the date of purchase.

How can I re-set my password?

Can’t remember your password? Enter your email address in the Members Login and select Forgot Password to reset. Your password will be sent your email.

Can I purchase tickets in advance with my membership?

Yes!

We highly recommend booking your tickets in advance to avoid sold-out timeslots.

There are three ways to book your tickets:
Online: Log into your membership account and select your preferred tickets
Call: (702) 387-6366 
Email: Send your request to This email address is being protected from spambots. You need JavaScript enabled to view it.

Can I book tickets online?

Yes! Login to your account with the email associated with your membership and your selected password.

Your login connects you to your membership benefits. Once logged in, you will be able to select member tickets, 50% off discounts tickets, event tickets only available to members and more!

How can I use my general admission or benefactor passes?

General Admission or Benefactor passes are included with memberships at the Frontier level and above. Passes can be used by the member or can be gifted by the member to friends/family.

To use a pass, please make a reservation in advance by calling (702) 387-6366.

 General Admission passes cannot be applied to Guided Tours or Brilliant! Jackpot experiences. Benefactor passes can be applied to all evening experiences.

How many people can I have on a membership?

Memberships at The Neon Museum are limited to one (Sahara level) or two-person (Frontier level and above) memberships.

Complimentary guests for every visit are included in the Alladin level membership and above.

Can I give my card to someone else to use?

No. Membership cards are non-transferable.  The Neon Museum member must be present to use membership admission benefits.  A valid ID may be requested for verification.

If I never received or lost my cards, what should I do?

Let us know!

Please call (702) 387-6366 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Replacement cards will be issued.

How can I contact someone regarding my membership?

For immediate assistance please call (702) 387-6366 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

To contact the Membership Manager directly, please call (702) 387-6366 ext. 136.

How do I update my contact information?

There are two ways of updating your account information:

Online: Login to your membership account. Click on Accounts Home. Scroll down to your account information and edit.

Email: Send an email requesting an update to your contact information to This email address is being protected from spambots. You need JavaScript enabled to view it..

Can I purchase a gift membership? How will it be delivered?

Yes! A Neon Museum membership is the perfect gift for any occasion. 

Click Gift Membership to purchase your gift.

The gift membership will list you as the gift-giver and will be sent to the recipient within a week, unless otherwise requested.

For assistance, please call (702) 387-6366.

How do I use my NARM benefit at other, participating museums?

Frontier level memberships and above include the North American Reciprocal Museum (NARM) benefit, granting free admission to our members to over 1,200 other participating institutions.  Each institution operates independently, and may processes NARM tickets differently. For details, contact the institution directly.

Do you offer North American Reciprocal Membership (NARM) benefits?

Yes, the Neon Museum is a member of the North American Reciprocal Membership program with over 1,200 other member museums. We require a NARM endorsed membership card per person to receive complimentary tickets and 10% off in the museum store.  We are able to offer one ticket per named member. Valid ID must be presented with membership card for verification at ticket pick-up. “Family benefits” include complimentary tickets for two adults and two children under the age of 18. Please email a copy of your NARM endorsed membership card, along with your ticket request and phone number, to This email address is being protected from spambots. You need JavaScript enabled to view it. or call (702) 387-6366.