FAQ's

Where is the Neon Museum located?

The Neon Museum is located at 770 Las Vegas Blvd., North, just north of Bonanza Road and next to Cashman Field Center. To obtain directions for taking a Regional Transportation Center transit bus, visit www.rtcsouthernnevada.com to plan your route. 

How long is the tour?

Both the day and night tours last approximately one hour. 

How many of your signs are restored and light up?

Sign restoration is a very involved and costly process and the electrical grid in place can only support a limited number of signs so capacity for sign restoration in the Neon Boneyard exhibition space is limited. However, we proudly display 11 restored while the remainder of the collection is illuminated with ground lighting.

Can we walk around the Neon Boneyard by ourselves to see the signs?

No. We offer docent guided tours only. Your guide will share stories about the establishment of Las Vegas, the growth of downtown Las Vegas, Fremont Street and Las Vegas Boulevard, the role of small businesses in the community and the use of themed properties.

How far in advance can I purchase tickets for my tour?

Tickets are available about a month in advance for upcoming tours.

Do you issue e-tickets?

No. An email confirmation/receipt will be emailed to you after you have completed your purchase. If you haven’t received it, check your junk or clutter folder. 

Where do we check-in for our tour?

Walk into the La Concha. It’s the beautiful white, mid-century, shell-shaped, former Strip motel lobby. Yes, it’s awesome.

Do you have parking on the premises?

Yes, and it’s FREE! Simply turn right onto McWilliams Avenue and then turn left into our parking lot behind the Neon Boneyard Park.

Can I take an earlier tour if I arrive early?

No. Your ticket is time specific and is a guaranteed space. Walk-up visitors can buy a ticket for a tour before your time, but they have done so on a very limited first-come, first-served basis and risk not being sold a ticket.

What do I do if I’m running late for my scheduled tour?

We’ll make every effort to catch you up to the tour. However, please note, guests arriving more than 20 minutes late may forfeit their place on the tour. 

Do you ever cancel tours due to the weather?

As the Neon Boneyard is an outdoor collection, all scheduled tours are subject to cancellation due to inclement weather; however, we seldom cancel for rain. If a tour is cancelled, we will attempt to place you on the next available tour wherever possible or provide a full refund.

Can I take photos on the tour?

Yes, still photos for personal use are allowed. Still photography for any additional artistic or commercial use is strictly prohibited on tours. If it appears that a photo shoot is being staged, you will be asked to stop and possibly asked to leave.  Click HERE for information about photo shoots, or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Can I record the tour?

No. Video and/or audio recording is not allowed on the tour.

Do you offer a Neon Museum/Mob Museum combo ticket?

Yes, we do.  When you book your Neon Museum tour time and day you will see that option on the purchase page.  The Mob Museum tickets must be used within seven days of your first booked tour.  Tickets are non-refundable, non-transferable and cannot be rescheduled.   We suggest you check the Mob Museum website for hours of operation prior to booking.

Is the Neon Museum ADA compliant?

The Neon Museum is accessible in accordance with ADA (AA) requirements. The Neon Boneyard has a fine gravel surface that both powered and unpowered wheeled devices can easily navigate.

Do you offer North American Reciprocal Membership (NARM) benefits?

Yes, the Neon Museum is a member of the North American Reciprocal Membership program. We require a valid membership card per corresponding complimentary ticket. Valid ID must be presented with membership card for verification. Please email memberships@neonmuseum.org to book available tickets using your NARM membership discount. Additionally, NARM members will receive 10% off merchandise purchased in the our museum store.

What do I do with luggage and large bags during the tour?

For safety reasons, these are not allowed in the Neon Boneyard and must be checked at the front desk. The Museum reserves the right to refuse other items and is not responsible for items that are checked.

Can I bring pets along on the tour?

Service animals only are allowed on tours.

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