Open Positions

Job title: Museum Interpreter

Hours/Week: Varies

FLSA Status: Non-Exempt 

Job Purpose 

The Museum Interpreter will greet visitors, staff front desk, facilitate ticket sales, and assist with crowd control while also answering phones and assisting with administrative tasks as needed. A key component of this position as Museum Interpreter will be to host several guided tours daily in rotation with other staff members. The Museum Interpreter must be a team player who is committed to excellent customer service and passionate about the history of Las Vegas, conducting themselves professionally while mindful of the goals and the mission of The Neon Museum. This position reports directly to the Visitor Experience & Interpretive Staff Manager. The Museum Interpreter is required to attend all staff meetings and additional meetings as determined by the President & CEO. 

Essential Job Functions

* Greet guests in a courteous and professional manner.

* Facilitate ticket sales in a timely and professional manner.

* Accurate and efficient cash-handling.

* Enter correct admission fees, codes, and coupons.

* Properly interface with database system to ensure accurate capturing of guest data.

* Properly record payment and provide accurate change to customer.

* Promote the sale of Museum memberships.

* Answer phones as needed in a professional manner, transferring calls to appropriate staff members.

* Maintain a professional and tidy front desk area.

* Provide courteous and professional crowd control as needed.

* Present exhibit related educational programming to Museum visitors via an informed, patient and enthusiastic tour experience.

* Enforce all Museum policies at all times.

* Provide assistance as needed at Museum special events and unique tour scenarios.

* Assists in a variety of staff operations, performing special projects and additional assignments as requested.

* Build positive relationships with guests to ensure repeat visitors and an exceptional Museum experience.

* Provide accurate information about the Museum including, but not limited to, admission fees, hours of operation, events and programs, directions, exhibits and general policies.

* Field questions about the Neon Museum, Las Vegas, Las Vegas history and related topics with enthusiasm and positivity.

Qualifications

The ideal candidate must value the Neon Museum’s mission and articulate that mission with authentic passion.  Minimum two years’ customer service experience.  Minimum two years’ cash-handling experience.  Possess excellent customer relation skills with a friendly, nature.  Able to communicate effectively with a diverse group of people.  Able to handle stressful situations in a calm and professional manner.  Must be dependable and professional in all situations.  Must be able to firmly, effectively and professionally enforce Neon Museum policies at all times.  Must use absolute discretion in all dealings with Neon Museum constituents.  Must have some flexibility with regard to scheduling. Comfortable speaking in front of large groups.  Comfortable with a variety of fundamental administrative tasks.  Able to prioritize and multi-task effectively. Ability to tolerate numerous interruptions throughout the day.  Demonstrates the ability to work effectively as member of a team. Interest in history, Las Vegas history, art, architecture, preservation or neon signs a plus.

Work Context

Requires working outside in extreme heat and cold during tours, requires standing, requires face-to-face discussions with individuals or teams, requires public speaking, requires contact with others (face-to-face, by telephone, or otherwise), requires work with external customers or the public, requires working indoors in environmentally controlled conditions 

Physical Requirements

Ability to work both indoors and outdoors for extended periods of time.  Ability to walk for extended periods of time.  Ability to sit for extended periods of time.  Ability to lift 50 pounds.

Ability to tolerate numerous interruptions throughout the day.  Demonstrates the ability to work effectively as member of a team.  Interest in history, Las Vegas history, art, architecture, preservation or neon signs a plus.

Skills

Basic Skills: Active Listening. Critical thinking, monitoring, reading comprehension, and speaking.

Social Skills: Coordination, instructing, negotiation, persuasion, service orientation and social perceptiveness. 

The position will be filled as soon as possible. Please submit a resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it. for immediate consideration.  No phone calls please!

 


 

Job Title: Museum Associate

Organization Name:  Neon Museum

Hours/Week: Varies

FLSA Status: Non-Exempt

Job Purpose 

The Museum Associate ensures that visitors to the Neon Museum and its facilities have a positive experience by answering questions and providing assistance to visitors, as well as handling ticket, membership and retail sales. The Museum Associate will primarily interact with guests in the visitors’ center, but will assist in other areas of the museum as directed by management. The Museum Associate will greet visitors, answer questions, maintain order and ensure adherence to safety rules, and assist with crowd control while assisting with administrative tasks as needed. The Museum Associate must be a team player who is committed to excellent customer service and passionate about the history of Las Vegas, art and design, conducting themselves professionally while mindful of the goals and the mission of The Neon Museum. This position reports directly to the Docent Manager. The Museum Associate is required to attend all staff meetings and additional meetings as determined by their direct supervisor and/or management.

Essential Job Functions

* Cash handling/POS in Neon Museum visitors’ center 

* Greet guests in a courteous and professional manner.

* Provide courteous and professional crowd control as needed.

* Distribute programs to guests.

* Enforce all Museum policies at all times.

* Maintain order and ensure adherence to safety rules.

* Assist with North Gallery monitoring

* Ensure that tables, chairs, displays, and related items are properly arranged prior to the opening of the North Gallery and put away at the end of the day.

* Maintain a professional and tidy work space area, which includes cleaning up any debris in the North Gallery.

* Guide guests to exits or provide other instructions or assistance in case of emergency.

* Provide assistance with guests' special needs, such as helping those with wheelchairs.

* Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

* Promote the sale of Museum memberships.

* Provide assistance as needed at Museum special events and unique tour scenarios.

* Assists in a variety of staff operations, performing special projects and additional assignments as requested.

* Build positive relationships with guests to ensure repeat visitors and an exceptional Museum experience.

* Provide accurate information about the Museum including, but not limited to, admission fees, hours of operation, events and programs, directions, exhibits and general policies.

* Field questions about the Neon Museum, Las Vegas, Las Vegas history and related topics with enthusiasm and positivity.

Qualifications

The ideal candidate must value the Neon Museum’s mission and articulate that mission with authentic passion.  Minimum of one year customer service experience preferred.  Minimum one year cash-handling experience preferred.  Some retail experience helpful, but not required.  Possess excellent customer relation skills with a friendly nature.  Able to communicate effectively with a diverse group of people in English.  Able to handle stressful situations in a calm and professional manner.  Must be dependable and professional in all situations.  Must be able to firmly, effectively and professionally enforce Neon Museum policies at all times.  Must use absolute discretion in all dealings with Neon Museum constituents.  Must have flexibility with regard to scheduling, which includes early mornings, nights, weekends, holidays, and overtime; and rotate on a pre-determined schedule to various zones throughout the day. Comfortable speaking in front of large groups.  Requires regular face-to-face discussions with individuals or teams. Requires contact with others (face-to-face, by telephone, or otherwise.) Comfortable with a variety of fundamental administrative tasks.  Able to prioritize and multi-task effectively. Ability to tolerate numerous interruptions throughout the day.  Demonstrates the ability to work effectively as member of a team. Interest in history, Las Vegas history, art, architecture, preservation or neon signs a plus.

Work Context

Requires working outside in extreme heat and cold.  Requires constant standing. Requires constant face-to-face discussions with individuals or teams. Requires public speaking. Requires contact with others (face-to-face, by telephone, or otherwise.) Requires work with external customers or the public.  Requires Museum Associates to rotate on a pre-determined schedule to various zones throughout the day. Interest in history, Las Vegas history, art, architecture, preservation or neon signs a plus.

Physical Requirements

Ability to work outdoors for entire shift in extreme heat and cold.  Must be able to stand and walk during five to eight (5-8) hour shifts with minimal rest breaks.  Ability to sit for extended periods of time.  Ability to lift 50 pounds. Ability to tolerate numerous interruptions throughout the day.  Ability to work effectively as member of a team. Must be able to see, hear, and verbally communicate with visitors and staff.  

Skills

Basic Skills: Active listening. Critical thinking.  Monitoring.  Reading comprehension.  Speaking. Cash handling. Basic math. Computer skills.

Social Skills: Coordination, instructing, negotiation, persuasion, service orientation, social perceptiveness, articulate, positive outlook, enthusiastic, and poised demeanor.

Position filled as soon as possible. Please submit a resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it. for immediate consideration.  No phone calls please!